1. Overview of the Policy

Due to the digital nature of software, we are unable to provide refunds to our Customers in the following cases:

• There is always a certain set of resources that are involved in achieving every milestone of a work. Thus, a refund would not be entertained for the work already completed.
• Taxes paid on services levied by regulatory bodies would not be refunded with fee refund.
• Requests for refunds or cancellation of a Service(s) will not be accepted where any services are partially used.
• No refund will be entertained in case service gets canceled due to any violation of terms stated in our Terms of Use.
• TEAL is not liable to pay a refund if delay or service disruption happens due to third party involvement.

In most cases you have paid for services and seen the results of using them and received profit from the efforts or deployment and usage of licensed, online tools or services. If you do not see the results that were promised, we will do everything in our power to ensure that the lack is made up to you in some way.

2. General Refund Conditions

• The service fees shall be refundable only if you have paid for a Service. You may request a refund in accordance with the Refund Eligibility Criteria.
• The service fee can be refunded if the customer requests such a refund prior to availing the service.
• All excess payments for services will be refunded in full to the customers and there will be no exception to such refunds.
• In case you have paid the incorrect fee, then the customer will be provided the option to cancel and seek refund of the wrong fee paid and pay the correct fee.
• Refunds of Service Fees will only be considered where you satisfy the Refund Eligibility Criteria in full. If you fail to meet any of the Refund Eligibility Criteria, We shall have the right in our sole discretion to decline the request for a refund.

To apply for a refund or cancellation, you must properly and fully submit all the necessary details by email at support@tealindia.in.

We shall process your Refund Request following receipt as soon as it is reasonably practicable. Response times will vary depending on the mode of payment and stated reasons for requesting a refund of the Service Fees.

The payment of a refund of a Service Fee is not guaranteed. The refund will only be approved or rejected by us after verification on the Refund Eligibility Criteria. Once your refund request is received and inspected, we will send you an email to notify you that we have received your returned request.

3. Refund Eligibility Criteria

All requests for refunds or cancellation of a Service(s) will only be accepted where:

• The refund request is received by us within 7 days of the date of payment.
• It is clear a customer has been charged more than once for the same service. This includes the circumstances where you have purchased a Service but been notified by us that it has been canceled or withdrawn.
• If you are requesting refund of all loan application processing fees from a bank, an explicit request has to be sent by the concerned bank branch to support@tealindia.in to refund the amount paid to TEAL for the services provided.

4. Receiving Your Refund

Refunds will be processed by the same method as payment was made for these Services. For example, if payment was made via use of credit or debit card, refund will also be done via the same credit/debit card. If we are unable to process a refund by the same mode in which payment has been made, in such case we will notify you of an alternate mode of payment for processing such refund. In case of payments by debit/credit card, the exact date by which the refund amount will be credited in the account of the customer’s bank card shall depend on the bank card issuer but not more than Thirty (30) calendar days.

5. Abuse of The Refund Policy

• Customers requesting serial or repeated refunds & cancellations may be blocked from making further inquiries. Customers that violate our terms of use may have their right of refund revoked.
• Accounts canceled / terminated by us, for violating our terms of use, do not qualify for a refund. For example, if your account is canceled due to spamming, you will not be given any refund. We believe strongly in upholding good and moral etiquette in all of our online proceedings and encourage our clients to do the same.

6. Refund Policy Updates

This Policy is current as of the effective date set forth above. TEAL may, in its sole and absolute discretion, change this policy from time to time by updating this document. TEAL will post its updated policy on the website on this page. We encourage you to review this policy regularly for any changes. your continued use of this website and/or continued provision of personal information to us will be subject to the terms of the then-current policy.

7. Nodal / Grievance Officer

Nodal Officer shall be responsible to ensure compliance with the provisions of the Consumer Protection Act, 2019 and the rules made thereunder. Also to resolve complaints and grievances of the customers pertaining to refunds and cancellations.

Details of the Nodal officer are:

8. Mechanism for Grievance Redressal

Step 1: Mode of Registering the Complaint: Register the complaint through electronic mode by sending the Complaint to the registered email id of the Nodal Officer as published in this Policy.

Step 2: Acknowledgement of the Complaint by Nodal Officer: The Nodal Officer on receipt of the complaint through email shall acknowledge receipt of the complaint within 48 hours of the receipt of the same. He must also share the Complaint Registration Number (CRN) so that he can track the status of the complaint for future correspondence.

Step 3: Investigation by the Nodal Officer: The Nodal Officer is hereby obliged to remove access to such violative or incorrect content within a period of 72 hours from the time of receipt of the complaint. The Nodal Officer shall communicate regarding the findings.

Step 4: Resolution of the Complaint: After sending the status of the findings as per step 3 above, if the complainant wants any clarification on the same, then the Nodal Officer shall reply within 2 working days after receipt of the clarification mail. Further, the Nodal Officer is required to resolve the matter within one month of receipt of the Complaint as per the provisions of Rule 4(5) of Consumer Protection (E-Commerce) Rules, 2020.